Customer Service Executive

TT Services

1 - 2 yrs

Bengaluru, Chandigarh, Delhi

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2,50,000 - 3,00,000 P.A. Posted Few Hours Ago Job Applicants: 41 Job Views: 645

Job Description

 

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Ensure that the Visa Service Centre operates effectively, providing quality service to all visa applicants while maintaining compliance with the provisions of the Service Agreement, company policies and procedures and local laws
After undergoing specialized training in how to use the Government database software enter data accurately and efficiently into the system under correct visa type
Will be required to contact customer via phone for explaining the visa requirements & assist in form filling.
Apply the customer applicable fee collection based on the visa type.
Apply standardized work procedures to enable efficient processing of information to generate confirmation/fee receipt
Interact regularly with both customers and the Client to provide updates on the status of the application(s)
Ability to handle crowd and follow escalation procedures in line with best practices
Following Company procedures arrange delivery of documents via nominated courier service provider
Offer value added services over the counter
Considering the different procedures and standards of operating, arbitrate and resolve customer complaints as required for successful resolution
Maintain integrity, confidentiality and sensitivity to every customers situation
Due to the importance of the documents to be processed on behalf of Government Embassies, attention to detail is a key skill requirement.
Become an SME to aide in answering emails and phone calls received on daily basis
Cultural versatility, ability to work with minimum supervision and result oriented

Salary:INR 2,50,000 - 3,00,000 P.A.
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Travel , Tours , Ticketing , Airlines
Role Category:Ticketing/Travel/Documentation
Role:Operations Executive

Keyskills

Service Quality Customer Service Customer Complaints Value Added Services

Desired Candidate Profile

Minimum 1 year experience in a Customer Service position
Computer skills: Microsoft Windows and Microsoft Office
Cash or till management experience an advantage
Able to work to deadlines and use own initiative
Excellent verbal communication skills
Previous volume data entry an advantage
Excellent understanding of English (verbal and written)
High energy with an enthusiastic outlook. Motivated and focused to deliver high performance
Adaptable to change and able to give a flexible approach

Education-

UG: Any Graduate - Any Specialization

Company Profile:

TT Services

TT Services is a service provider in the domain of Citizen Services that includes visa outsourcing. Headquartered in the UK, the company delivers services in the Americas, Europe and Asia for some major governments. Our global presence, comprehensive portfolio of services and dedication to excellence and innovation, make us a credible supplier to major governments. Our vision is to grow the business by enhancing our profile as an organisation that encourages innovation and upholds integrity.