Urgent Opening for Am Call Center

IDBI Federal Life Insurance Co. Ltd.

5 - 10 yrs

Mumbai

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5,00,000 - 9,50,000 P.A. Openings: 1 Posted 25 days ago Job Applicants: 564 Job Views: 2000+

Job Description

 

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Urgent Opening for Am Call center

Deliver a class-leading quality-oriented customer experience at the call centre to help drive sales outcomes and customer loyalty. Responsible for the daily running and management of the inbound & outbound call centre operations for the eBusiness channel and achieve the budgeted business volumes from the call centre.
The role will be 30% strategic and 70% operational. We primarily need a doer who also has the ability to evolve into a thinker.

He/She is managing the outbound & inbound call centre operations of a financial services company or working for a BPO managing a similar process. He/She has experience in telesales, managing & training/motivating a team of call centre agents (sales & service).
We need Team Leaders/Asst. Managers from BPOs or from financial services companies.

Interestedcandidtaes can send their cv on hrsourcing5@idbifederal.com

Regards
Bhavna Singh
9594192476

Salary:INR 5,00,000 - 9,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)

Keyskills

telesales manager am call centre contact centre Team leader assistant manager asst manager call center asst manager bpo asst manager domestic bpo asst manager inbound

Desired Candidate Profile

Please refer to the Job description above

Company Profile:

IDBI Federal Life Insurance Co. Ltd.

IDBI Federal Life Insurance Co Ltd is a joint-venture of IDBI Bank, India’s premier development and commercial bank, Federal Bank, one of India’s leading private sector banks and Ageas, a multinational insurance giant based out of Europe. In this venture, IDBI Bank owns 48% equity while Federal Bank and Ageas own 26% equity each. . Having started in March 2008, in just five months of inception, IDBI Federal became one of the fastest growing new insurance companies to garner Rs 100 Cr in premiums. Through a continuous process of innovation in product and service delivery IDBI Federal aims to deliver world-class wealth management, protection and retirement solutions that provide value and convenience to the Indian customer. The company offers its services through a vast nationwide network of 2,186 partner bank branches of IDBI Bank and Federal Bank in addition to a sizeable network of advisors and partners. As on 31st March 2013, the company has issued over 4.99 lakh policies with a sum assured of over Rs. 28,580 Cr.

IDBI Federal today is recognized as a customer-centric brand, with an array of awards to their credit. They have been awarded the PMAA Awards (2009) for best Dealer/Sales force Activity, EFFIE Award (2011) for effective advertising, and conferred with the status of ‘Master Brand 2012-13’ by the CMO Council USA and CMO Asia