International Call Center Representative (BPO UK)

Energy Saving Corporation (sister concern Workwork Ltd)

1 - 6 yrs

Chandigarh, Mohali

Not Disclosed by Recruiter Openings: 6 Posted 23 days ago Job Applicants: 24 Job Views: 435

Job Description

 

We are looking for a call center representative who can liaise between our company and customers to generate potential leads. The candidate will be able to successfully accept ownership for presenting our products/ services effectively to the customers along with answering their queries, complaints, and issues by keeping customer satisfaction a priority.

Job Duties:

• Managing large amounts of outbound calls in a timely manner.
• Providing information and clarifying customer doubts and queries.
• Resolving customer issues with researching, exploring answers, alternative solutions, and escalating unresolved issues.
• Fulfilling requests by clarifying desired information, forwarding requests or completing transactions.
• Updating product/service knowledge by participating in company training.
• Enhancing the reputation of an organization by accomplishing new requests, exploring opportunities by adding value to offered jobs.
Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, Interpersonal Savvy, Problem Solving, Multi-tasking

Product:
Promoting Government funding. ECO (Energy Company Obligation), Selling energy efficiency products.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Keyskills

International Call Center Customer Service Outbound Calling Data Entry Product Service Energy Efficiency Verbal Communication Customer Focus Customer Satisfaction Problem Solving outbound process UK process europe process

Desired Candidate Profile

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, Interpersonal Savvy, Problem Solving, Multi-tasking

Education-

PG:Post Graduation Not Required
Doctorate:Doctorate Not Required

Company Profile:

Energy Saving Corporation (sister concern Workwork Ltd)

WorkWork Ltd is one of the leading providers of Environmental solutions in the United Kingdom. The company focuses on energy efficient insulation services like cavity wall, cavity wall extraction, external wall, loft insulation and heating solutions. We work under ECO (Energy Company Obligation) schemes which offer free funding for few insulation services like cavity wall, loft insulation and heating services like boiler replacement, storage heaters