Technical Support Executive - Troubleshooting (mac, Windows, Printer)

Geeks Technical Solutions Pvt. Ltd.

0 - 5 yrs

Chandigarh, Mohali

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2,00,000 - 5,00,000 P.A. Openings: 50 Posted 2 days ago Job Applicants: 14 Job Views: 148

Job Description

 

Position: Technical Support Executive

• Responsible for providing telephone and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
• Sales and Delivery of Technical Services and Support for major Brands like Apple, Dell, IBM, Lenovo, Acer and HP Etc.
• Troubleshoot and resolve client tech issues related to computers, routers, and printers. Fixation of Virus and Malware intrusion Etc.
• Diagnosis & resolving of the hardware problems and troubleshooting.
• Verifies warranty entitlement and determines appropriate action.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting service
Desired Profile:

• Graduate / Pursuing Graduation / Drop outs.
• 0 - 6 months Exp. in Voice support in BPO/KPO/IT.
• Ability to communicate effectively, both verbal as well as written.
• Comfortable to work in 24x7 working environment.
Location:

• Mohali
• Chandigarh
Offering:

• Best Salary Package in Tricity + Incentives
• Salary range : 15,000 INR 50,000 INR
• Cab facility - Pick and Drop
Walk In Days: Monday - FRIDAY

Interview Timings: 12 - 9 PM

Contact Person: Shashi kant / Sanjeev Sharma

Contact Details: 01724661486 / 7087216800 / 9872388183 / 9878994304

Mail Id: HR@GEEKSTECHNICALSOLUTIONS.COM

Address: SCO 142 - 143, Level 2, Above DHL office, Sector 34 A, Chandigarh.

Salary:INR 2,00,000 - 5,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)

Keyskills

Voice Support BPO Voice Process Technical Support Technical Services Technical sales international bpo kpo call center b.tech fresher SME Sr. Technical Support Tech Support Customer Service Customer Care customer support

Desired Candidate Profile

Please refer to the Job description above

Company Profile:

Geeks Technical Solutions Pvt. Ltd.

Geeks Technical Support is an independent provider of technical support services for brands like Dell, HP, Asus, Microsoft, Canon and many others. Use of names and trademarks are for reference only. Geeks Technical Support is a global company employing technicians across US and India. Our team of computer experts and specialists are happy to cater to our customers and resolve issues to serve customer needs! Geeks Technical Support is the next-generation computer support service provider for consumers and small businesses in United States, Canada, United Kingdom and Australia. We use our tools to cater to the needs of our customers and help them with each and every kind of technical issue.

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