- Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
Maintains overall security of the Banks' network, systems, and data
Ensures high availability of critical business systems hosted by the Bank
Owns and maintains strict controls on data/system backups and recoverability
Manage staff members in their daily activities as well as supporting business projects
Develop and manage relationships with vendors in support of staff augmentation and systems support
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.
Keyskills
Desired Candidate Profile
- Bachelor's Degree in Computer Science/Information Technology or equivalent
Minimum 5 years of IT experience
Certifications in Microsoft/Cisco/VMware technologies are a requirement
ITIL or PMI Certification is preferred
Must have a strong hands-on/technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Active Directory, Microsoft Exchange Server
Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices, virtualization, and data warehouse
Must have proven management skills with the ability to mentor staff members
Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
Education-
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